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Water companies face many challenges. Increasing and urbanising population, more extreme weather events, ageing network infrastructure, an ageing workforce, and customers becoming more demanding. The problem is they don’t have more money to address these challenges.

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How to win when the chips are down

Incident Management Software has the following benefits:

  • Faster time to resolution
  • Quick access to relevant information
  • Reduced time to analyse and determine next best action
  • Easy and automatic escalation
  • No missed steps
  • No duplicated activity
  • Visibility from any location of progress and decision logic
  • Quick review after closure for lessons learned
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Water crisis compounded by poor communication

The San Francisco Chronicle says that a new report identifies that poor communications compounded the challenges faced in Salem, Oregon, USA.

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Event management

An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions.

There are processes relating to managing an event, to bring it to a conclusion as quickly and effectively as possible before it escalates into an emergency, crisis or a disaster.

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Purchase price v lifetime cost

You may have read our thought piece about the lifetime cost of a logger.

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Water crisis in the Middle East

Hannah Lynch has written an excellent article on the water crisis in the Middle East.

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Australia worst ever drought

The world seems to be suffering droughts of greater severity than ever before this year.

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Trunk mains

We often talk about ageing infrastructure as one of the challenges facing the water industry.

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Feeling the heat

Temperature records have been broken around the world this year. The UK is enjoying a heatwave. At least most of us are. But the water companies are feeling the heat.

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Russians hack control rooms

The Wall Street Journal reports that Russian hacking group Dragonfly APT has accessed utilities’ control rooms.

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