i2O’s Technical Support Team solve their 15,000th support ticket

i2O, the smart water network solutions company, have today announced that the Technical Support team have solved their 15,000^th support ticket. Support requests range from analysing PRV behaviour to setting up tailored data extracts for regulatory reporting and new requests are typically replied to within 1 hour.

Organisations struggle to corral data into useable and actionable intelligence

PWC’s CEO survey reports that organisations struggle to corral data into useable and actionable intelligence, and the main reason for their frustration is ‘lack of analytical talent’, followed closely by ‘data siloing’ and ‘poor data reliability’.

i2O’s new iNet solution helps water companies address these three issues, and deliver actionable insight that will help identify and resolve network problems quickly (before customers call, reputation is damaged, and regulatory penalties apply), and schedule maintenance efficiently on the basis of condition rather than time/risk.

i2O continue to contribute innovative thinking to the water industry – 2018 in review

In 2018, i2O added new clients, extended its smart network solution set, enhanced quality, further reduced hardware cost and passed it onto clients, and continued to contribute innovative thinking to the water industry.

i2O launches new network monitoring, insights and analytics software solution

i2O is delighted to announce the re-launch of iNet as a full-blown network monitoring, insights and analytics software solution. Basic functionality—graphing of data and threshold alarms—will in future be provided as standard as part of the dNet solution.

Detecting network problems before customers do

Pace “Detecting Network Problems Before Users Do” by Stefano Gridelli of NetBeez, 13 June 2017

In a perfect world, water networks have 100% uptime and adequate pressure. In reality, customers experience loss of pressure, water quality issues, and outages. In under-invested networks, this is even more frequent.

Yet, providing a good customer experience is possible. Detecting problems before customers do is not a fortune teller’s trick, but something that can be achieved with the right tools and processes in place. So how can Network Engineers achieve Zen for their networks?

Toxic brine from desalination plants

A new study has highlighted the problem of brine discharged from desalination plants.

More than half the brine comes from Saudi Arabia, the United Arab Emirates, Kuwait and Qatar, with Saudi Arabia alone accounting for 22%. 3 countries - the Maldives, Malta and the Bahamas - meet all their water needs with desalination.

i2O ships first 4G NB-IoT logger

i2O, the smart water network solutions company, has today shipped its first 4G NB-IoT (Narrow Band Internet of Things) logger.

NB-IoT is a low power wide area network (LPWAN) technology from mobile phone companies that is now being switched on in a number of countries. It is designed to enable industrial devices to have access to wider and deeper network coverage with longer battery life and lower cost, at scale.

We only have 12 years to save the earth!

Flash, I love you! But we only have 12 years to save the Earth!

In the film of Flash Gordon, NASA scientists claim the unexpected eclipse and strange hot hail are nothing to worry about.

Not so in our current reality. The most recent Intergovernmental Panel on Climate Change (IPCC) report has warned that we only have 12 years for global warming to be kept to a maximum of 1.5C, after which even half a degree will significantly worsen the risks of drought, floods, extreme heat and poverty for hundreds of millions of people.

Summertime and the livin' isn’t easy

The UK Climate Projections 2018 study says that summer temperatures could be 5.4C hotter by 2070.

The chances of having a summer as warm as this year’s summer (2018) is currently 15-20%. That’s going to rise to 50%. In other words, as likely as not.

The warmer summers will also be much drier, with average summer rainfall dropping by 47%.

Mind the gap

Ari Mahairas is the special agent in charge of the Special Operations and the Cyber Division at the F.B.I.’s New York field office. Peter J. Beshar is the general counsel of the Marsh & McLennan Companies, and has testified frequently before the US Congress on cybersecurity.

The two have written an article in the New York Times pointing to the vulnerability of water companies to attack by cybercriminals.