i2O launches new eNet event management software solution for water utilities
i2O is delighted to announce the addition of eNet to its suite of smart network solutions. eNet extends i2O’s ability to help its clients deal with the challenges of increasing and urbanising population, more extreme weather events, ageing network infrastructure, an ageing workforce, customers becoming more demanding, and difficulty in increasing revenue or accessing capital.
eNet is an incident management system tailored to the needs of water utilities. It can be used for bursts, sewer overflows, water quality events, security breaches, and health & safety incidents.
Helps ensure all appropriate actions are taken and none are duplicated
Records actions and rationale – an irrefutable audit trail
Enables decisions to be made in possession of all available information
Enables people to track progress either by logging in, or by having it pushed to them by email/SMS
Makes information available on all types of devices in all locations – office, field, home; making decision making possible from any location
Less water is lost, less pollution occurs
Customer satisfaction is maximised
Penalties are minimised
Reputation is protected
eNet is powered by Badger Software’s CLIO product. Badger Software is the UK’s leading supplier of Critical Incident Management software. Originally developed to help police forces manage spontaneous incidents and civil emergencies as well as covert operations, Badger’s client list now includes manufacturers, retailers, and other government departments. The system is tried and tested, robust, and easy to use.
eNet will in due course be more closely integrated with i2O’s suite of smart network solutions:
iNet, the network monitoring and analytics solution, which can identify events
oNet, the advanced pressure management solution, which can enable remote control and automatic optimisation of pressure in the network
Joel Hagan, i2O CEO commented “Our clients want cost-effective ways to quickly identify, diagnose and resolve incidents that affect their ability to supply water to their customers, and to learn lessons from these events. eNet ensures that relevant information is easy to access; it keeps everyone up-to-date in every location with every action undertaken, decision made, and the rationale for each decision; and enables post-event review to be undertaken efficiently.”